Frequently asked questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery across Canada usually takes 6 to 10 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Do you offer free shipping?
Yes, we offer free shipping across Canada.
Do you offer returns?
Yes, Linden & Mae offers a 30 day money back guarantee.
Please contact me within 30 days of receiving your order at:
How do I start a return?
Email me at:
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.
When will I receive my refund?
Once your return has been received and approved, I will process your refund to the original payment method.
Your bank or payment provider may need additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact me as soon as possible at:
Include your order number, a description of the issue and clear photos.
I will review the issue and help you with the next steps.
Are prices in Canadian dollars?
Yes. All prices are shown and charged in Canadian dollars (CAD), so what you see is what you pay at checkout.
How do I find my size?
Open the Size Chart on the product page and compare the measurements with a piece you already love. Still unsure? Email me at info@lindenmae.com with your usual size and I'll help you choose.
How do I care for my pieces?
I choose pieces to be worn season after season, and a little care helps them stay lovely. Always follow the care label first. For knitwear, I recommend a cold, gentle wash or washing by hand, then drying it flat so it keeps its shape. Coats and blazers do best on a sturdy hanger.
Still have questions?
You can always reach out to me, about sizing, your order or anything else. I read and answer every message myself. info@lindenmae.com